[ DevOps, Systems, & Local Infrastructure ]
Reliable DevOps Meets
Immediate Local Execution.
A customized, long-term 3rd party IT partnership engineered specifically for the 150+ Tenant commercial office building. Unifying cloud server automation, local network configuration, and responsive ticket queue management.
[ Core Competence Matrix ]
Engineered for Multi-Tenant Infrastructure.
Commercial buildings demand zero-downtime solutions. Here is the active technical execution framework designed to support over 150 commercial tenants.
DevOps & Cloud Servers
Provisioning and configuration of secure cloud instances, Docker environments, and automated off-site backups to keep building networks and web panels online 24/7.
VLAN & Network Security
Strict tenant isolation policies. Custom firewall routing, VLAN tagging, secure visitor portal setups, and wireless channel optimization.
On-Site & Ticketing SLA
Combining a structured ticket queue system for tenants with 2 to 3 days of on-site presence to resolve physical drops, access panels, and hardware.
Infrastructure Discovery Questionnaire
To transition your 150+ tenant commercial space without disruption, we will run through these 10 technical parameters during our physical server room walkthrough.
[ 01 ] Core Network & Terminations
Q01. Primary ISP & Trunk Bandwidth
Who is the building's current fiber provider, what is the contracted bandwidth capacity, and is there a secondary failover line active?
Q02. NOC Office Line Termination
Does the proposed office space contain physical Ethernet runs back to the main distribution frame (MDF) server rack for local monitoring?
Q03. Topology Documentation
Did the previous contractor leave an active network topology map, cabling labeling records, or physical switch port layouts?
[ 02 ] Hardware Leases & Contracts
Q04. Core Hardware Ownership
Are the core gateways, routers, switches, and access points owned outright by the building, or leased through a third-party IT vendor?
Q05. Manufacturer Support SLAs
Is there active manufacturer-level support (e.g. Cisco SMARTnet or UI Care) on core hardware to handle emergency hardware replacements?
[ 03 ] Building Access & Video
Q06. Keycard & Access Control System
What hardware platform runs the building keycard access gates (e.g., Brivo, Kisi, UniFi Access) and are panels locally or cloud-hosted?
Q07. Camera Storage & NVR Retention
What is the current NVR storage hardware, the active camera count, and the required physical video archive retention period?
[ 04 ] Tenant Operations & SLAs
Q08. Tenant Onboarding Workflow
How are new tenant networks configured today (e.g., manual switch port trunking, a localized guest portal, or pre-mapped SSIDs)?
Q09. Core Server Cloud Backups
Are there local building servers (HVAC controls, lighting controllers, elevator logs) that require automated off-site cloud backups?
Q10. Outage Emergency SLA Thresholds
What is the target dispatch response threshold for physical network or server outages occurring on weekends or after hours?
[ Transition Protocol ]
The 90-Day Stabilization Plan
How we transition the building's infrastructure from its current state to a modern, zero-downtime, fully audited network.
Full Infrastructure Audit
We inspect the server room, trace all unmapped Ethernet lines, scan all existing access points, audit tenant VLAN separation, and test the reliability of access controllers and security cameras. The result is a complete digital network map.
- Physical tracing and labeling of all RJ45 cabling
- Local network hardware discovery & configuration credential recovery
VLAN Isolation & Security Lockdown
We isolate each tenant on distinct VLANs to prevent cross-network snooping. We set up firewall rules, lock down public Wi-Fi with bandwidth limits, optimize AP channel interference, and harden access panels.
- Secure firewalls blocking default-route internal traffic
- VLAN allocation logic with isolated guest networks
Steady-State Support & Provided Office SLA
With the network mapped and stabilized, we move into steady-state monitoring. We reside in our provided on-site office 2-3 days a week, immediately answering tenant issues, troubleshooting hardware, and managing access controllers.
- Physical presence for instant building support
- 24/7 cloud telemetry & backup maintenance
[ Deal Mechanics ]
Proposal Details & Engagement Tiers
Aligning with your requirements: hourly compensation, structured ticketing, regular on-site presence, and leveraging the office space as a resident NOC.
Office Space as Building Network Operations Center (NOC)
We propose setting up the provided office space as an on-site building NOC. This workspace allows us to maintain direct physical oversight of the building's core network. To make this NOC fully operational and tailored to your budget, we need to discover what equipment is already present and if hardware maintenance contracts exist.
Systems & Local SLA
Full active local ticket dispatching, physical switch/cabling audits, and isolated VLAN security.
Provided Office NOC Access
- 3 days a week on-site availability
- Structured tenant ticket queue management
- VLAN network isolation & firewall routing
- Access control panels & camera diagnostics
- Local server diagnostic validation
Full DevOps & NetOps
Comprehensive building server automation, local scripting, high availability configurations, and priority dispatches.
Full SLA & Cloud Backups
- Full access to local office NOC workspace
- Automated tenant onboarding pipelines
- Ansible/scripts for core network automation
- Off-site backups & Docker virtualization
- Emergency 4-hour physical SLA response
[ Candidate Dossier ]
Tony N. Myers
Philadelphia-based infrastructure technician with a deep history in technical support, vendor coordination, OS migrations, and enterprise customer service at Comcast and Penn Medicine.
Systems & Deskside Support
Vendor liaison for hardware repairs, imaging deployments, server support, and ticketing.
Education
A.S. in Specialized Technology (Computer & Networking Support), Lincoln Tech.
Comcast Business Support
First & second-level diagnostics and queue escalation operations.
txmyer@gmail.com
Send over your network documentation, active logs, or coordinates to schedule a physical server room audit.
215.614.8604
Speak directly with Tony regarding physical dispatch dispatches, ticket priorities, or building walkthrough details.